COVID-19 Frequently Asked Questions
We are committed to supporting you, our students in this new environment. Know that our staff and faculty are working hard to make sure you have the support you need to succeed.
General Information
Will I need to wear a mask to campus?
Face masks are recommended when indoors, engaging in social interactions/environments on SWTJC campuses, and outdoors if unable to maintain a six-foot separation from other individuals.
Updated April 4, 2022
What is the protocol if I am experiencing COVID-19 symptoms or have been exposed to COVID-19?
Please refer to the Isolation and Quarantine Guidelines to help you stay informed on what to do if you are experiencing COVID-19 symptoms or have been exposed to COVID-19.
Updated October 5, 2023
Are dormitories available to students?
Dormitories will open at 100% capacity.
For more information, including the housing application, housing contract, and Hubbard Hall Re-open Plan, please visit the Housing and Dining webpage.
Updated August 22, 2022
What precautions should I take to protect myself?
Clean your hands often
- Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
Avoid close contact
- Maintain distance between yourself and other people, even if a confirmed case of COVID-19 has not been confirmed in your community.
- Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.
Stay home if you’re sick
- Stay home if you are sick, except to get medical care.
Cover coughs and sneezes
- Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
- Throw used tissues in the trash.
- Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
Face coverings are required on campus
Clean and disinfect
- Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
- If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.
Content courtesy of the Centers for Disease Control and Prevention
Updated January 21, 2022
Is the IT Department available to help me as a faculty member or student with Canvas or other technical support needs?
IT Department Service Desk (830) 591-7323
The SWTJC IT Department Service Desk is available Monday through Thursday from 8:00 am to 9:00 pm and Friday from 8:00 am to 4:00 pm.
Updated August 22, 2022
What are campus hours?
Updated May 20, 2021
Will the Library be open?
SWTJC Libraries are open to all SWTJC and RGC students by appointment. Appointments can be booked online via the Reserve Time in the Library tab. The Library has many resources you can access via the Library homepage using your student login information. Resources include Databases, E-books, Digital Magazines (Flipster), and Newspapers (Newsbank). Students in need of a Chromebook can call their local library and schedule a pick-up time Monday - Friday. If you have any questions, please call your local SWTJC Library. Uvalde (830) 591-7254, Del Rio (830) 703-1563, Eagle Pass (830) 758-4118, Crystal City (830) 374-2828 ext. 7611. Librarians can be reached by calling the Campus Library phone numbers listed above. You may also email all questions to library@swtjc.edu.
Updated May 18, 2021
Are SWTJC Daycare services available?
The daycare is 100% open.
For more information, please contact:
Christine M. Chapoy
Child Development Center Director
SWTJC Powers and Kirchner Child Development Center
130 Marsh Lane
Uvalde, TX 78801
Email: cmchapoy@swtjc.edu
Phone: (830) 591-2590
Updated January 21, 2022
How will I be aware of other changes?
Email, text messaging, and emergency alerts via Facebook, Twitter, and the SWTJC website will be used to communicate important changes.
Our website at www.swtjc.edu will continue to serve as the official source of information on Coronavirus and SWTJC District and will be updated as new information becomes available.
Emails and texts will be sent to employees and students to address more specific circumstances. We know that the Coronavirus situation is not only disruptive to our education and work, but also to our daily lives and families.
How is SWTJC practicing social distancing?
The SWTJC District will follow best practices, as recommended by the CDC and Texas Department of State Health Services, related to social distancing.
Colleges and universities across the country are taking similar precautions and making adjustments to operations and instructions to stop or slow the spread of COVID-19 in communities.
Updated August 22, 2022
Does an SWTJC community member have an obligation to report out of country travel, across state travel, or whether they have visited an airport recently?
Yes, all SWTJC community members have a personal responsibility for the well being of our SWTJC community. Faculty and staff should make contact with their supervisors and students should email their faculty.
Will the Cafeteria be providing meals?
The Uvalde campus Cafeteria is open at 100% capacity.
Updated August 22, 2022
Will the Gym or Swimming Pool be open?
Both facilities are open during Regular Hours beginning Monday, August 29, 2022, as follows:
Monday - Thursday from 1:00 pm - 9:00 pm
Friday - Saturday Closed
Sunday - 5:00 pm - 9:00 pm
Faculty & Staff Hour: Monday - Thursday 12:00 pm - 1:00 pm
Specific workout equipment machines are also available by appointment only by booking a timeslot through the online reservation portal. You will be required to show appointment confirmation upon arrival.
Visit the Fitness and Swim Center page for more information.
Updated August 23, 2022
Student Information
Is assistance available to students facing hardships due to COVID-19?
The Student Emergency Aid Application window is now closed. If you applied for aid, please check your college email for any notifications regarding awards from the Office of Financial Aid.
Updated October 25, 2021
Is the TSIA2 testing requirement still waived?
The TSIA2 waiver will no longer be applicable as of August 18, 2022, which is the end of our Summer II semester. Please schedule your TSIA2 placement exam for Fall 2022 and future semesters by visiting our Testing Center page.
Updated August 22, 2022
Can I schedule an appointment with a Counselor or Advisor?
In-person advising is now available at all locations. You may still schedule a virtual appointment if preferred, where you will be contacted via phone or email by your Academic Advisor. Please make sure to provide valid contact information.
Updated April 26, 2021
Can I apply for Carl D. Perkins Grant services?
Yes, to apply for Carl D. Perkins grant funds, please visit the Carl D. Perkins Grant webpage for grant information, application acceptance dates, and grant application forms.
Added November 12, 2020
Are there any remote resources and services available to students?
Visit the Remote Student Services page for remote services normally provided to students in person and on campus.
Added September 10, 2020
Do you need access to a computer for your schoolwork?
The SWTJC Library can help!
What do I have to do?
- Have access to Wi-Fi and a Gmail account
- Go to the library website
- Read the information and complete the quiz
- Call your local SWTJC Library to schedule a pick-up time
- Sign a Chromebook agreement
Please call your local SWTJC Library for details
Uvalde (830) 591-7254
Crystal City (830) 274-2828 ext. 7611
Del Rio (830) 703-1563
Eagle Pass (830) 758-4118
You may also email library@swtjc.edu
Added August 24, 2020
What do I do if I do not have Internet access at home?
Wi-Fi Hotspot Access on Campus
SWTJC is providing Wi-Fi access for students, faculty, and staff in parking lots at the Uvalde, Crystal City, Del Rio, and Eagle Pass campus locations. If you need access to Wi-Fi, you can park in a spot within the red highlighted area and access Wi-Fi safely while practicing social distancing in your own vehicle.
Uvalde Campus Wi-Fi Hotspot Parking Lot
Crystal City Campus Wi-Fi Hotspot Parking Lot
Del Rio Campus Wi-Fi Hotspot Parking Lot
Eagle Pass Campus Wi-Fi Hotspot Parking Lot
Discounted Internet Access
Spectrum Internet Assist - The Spectrum Internet Assist program provides reliable, high-speed internet access at an affordable price for those who qualify. Eligible low-income households can receive discounted 30 Mbps high-speed internet, along with Security Suite and an internet modem, at no additional charge. Spectrum Internet Assist requires no contracts, and as always, there are no data caps or hidden fees.
Updated August 21, 2020
Where can I register for classes online?
Visit SWTJC's self-service Student Planning page to get started with registering for classes! Student Planning provides academic planning tools that help students and advisors see what courses and requirements students need to fulfill to stay on track and graduate. Student Planning is easily accessible from any mobile device, allowing students to access plans and register for courses.
Added July 23, 2020
Are there reports that SWTJC can provide to students about the Coronavirus Aid, Relief and Economic Security Act?
Southwest Texas Junior College (SWTJC) received funds from:
- HEERF I $1,868,479
- HEERF II $1,868,479
- HEERF III $7,285,632
Totaling $11,022,590
The College has signed and returned the Certification and Agreement required by the Act and intends to use these funds to provide Emergency Financial Aid Grants to eligible students.
As of 3/31/2022, SWTJC has distributed $10,845,407 to students.
SWTJC estimates that over 5,000 students are eligible to participate in the emergency funding opportunity.
The total number of unduplicated students who have received an Emergency Financial Aid Grant under the guidelines of HEERF I, II, and III, as of 3/31/2022, is 7,509. The average award has been $1,444.323.
SWTJC uses a method of student application and eligibility certification by its Financial Aid office to determine which students will receive Emergency Financial Aid Grants.
Each student receiving an Emergency Financial Aid Grant received the following notification and instruction from the Financial Aid Director:
We have completed an evaluation of your application for SWTJC Student
HEERF III. An activated award has been posted to your online
account. The award will be transmitted through the
arrangements you have made with your BankMobile account.
Money from the HEERF III is not considered financial assistance under
federal statute, nor Department of Education regulations. As such,
these funds will not impact your eligibility for regular financial
aid (e.g., grants, scholarships, loans).
If you owe an outstanding balance to Southwest Texas Junior College,
these funds will not be applied to any balance owed to SWTJC and will
be paid directly to you unless annotated on application.
For assistance with passwords and logging on please
contact the help desk at 830-591-7323.
Updated April 4, 2022
If I am a new or former student, how do I apply?
New students to SWTJC must complete an application online using Apply Texas. Please create your profile first in Apply Texas and then you will be able to begin the application process. The Office of Admissions will send you an acceptance letter in the mail. Please allow a few business days for processing.
Former students of SWTJC should complete the Readmission Form. Save the form to your computer, fill out the form, save changes and submit via email to the Admissions Office account which is admoffice@swtjc.edu.
Added April 17, 2020
I am a Dual Credit Student, how should I proceed?
All college courses offered for dual credit will continue via remote/Internet format, including SWTJC courses taught by High School faculty. Your instructors should have already contacted you through email, text, or phone; if not, please contact one of the Call Centers at the numbers listed in the previous item on this page. If you are not sure which number to use, call the Uvalde number.
Updated March 31, 2020
How do I update my contact information (phone, email, etc.)?
Students should complete the “Readmission Form” (top-half only) and send the form to the Admissions Office account which is admoffice@swtjc.edu. You will receive a confirmation notice within 24 hours to let you know processing is complete. It is important that your current phone number and email are up to date so that you will receive important notices from SWTJC staff and faculty.
In need of Mental Health Services and Resources?
The Disaster Distress Helpline (800) 985-5990
The helpline will help anyone who needs assistance when it comes to the mental or emotional effects caused by developments related to the coronavirus pandemic. Available 24/7 free of charge
Mental Health Crisis Services
Texas Health and Human Services
Crisis services are available 24 hours/7 days a week and include prompt face-to-face crisis assessment, crisis intervention services, crisis follow-up and relapse prevention services.
Updated December 13, 2023
Can I still get tutoring services to help me with my classes?
We realize that tutoring is an essential resource for many of our students. Therefore, we will offer both in-person and virtual tutoring by appointment only.
Will the Testing Center be open for testing services?
Dates for In-Person TSIA2 Testing at the Uvalde Campus are currently posted. If you have any questions or concerns, please contact us.
Updated September 13, 2023
Is there a tutorial available for using Canvas?
Please visit the Canvas Training for Students course for help with Canvas.